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FAQs

All you need to know about our
bespoke & collection services

 

Q - How far in advance should I place my order & when should I mail them out?

We work with a limited number of clients each month, so we recommend that you begin the order process as early as possible to ensure availability in our calendar and that your invitations are ready in plenty of time. Timelines depend on your selected service and printing method:

For Custom Orders
The entire process usually takes between 10 - 15 weeks from the initial inquiry to the time that your invitations will be ready to ship. We recommend booking your order at least 10 months prior the wedding date.

Mail out:
Save the Date - 6 to 8 months prior to your wedding date
Wedding Invitation - 2 months prior to your wedding date (longer if you did not send save the dates)
Destination Weddings - 4 months prior to your wedding date (longer if you did not send save the dates)

For Semi-Custom Oders
All orders from our Collection take approximately 6 to 8 weeks depending on the print method and embellishments added. We work with a limited number of clients each month, so we recommend that you begin the order process as early as possible to ensure that your invitations are ready in plenty of time.

Use this guide below to estimate when you should place your order based on your wedding month:

 
 

January
Order in September
Mail in November

April
Order in December
Mail in February

July
Order in March
Mail in May

October
Order in June
Mail in August

February
Order in October
Mail in December

May
Order in January
Mail in March

August
Order in April
Mail in June

November
Order in July
Mail in September

March
Order in November
Mail in January

June
Order in February
Mail in April

September
Order in May
Mail in July

December
Order in August
Mail in October

 
 

Q - Can my order be rushed?

Yes, based on availability. If you require a turnaround time shorter than 6 weeks, we may be able to accommodate your project depending on availability.  A rush fee of 25% will be incurred.

Q - Can I see samples?
We offer a selection of assorted stationery items intended to give you a sense of paperweight, color, ink options and print quality within The Collection. You can order samples here.

Q  – Can I request further customizations on a semi-custom design?
Yes — we are more than happy to accommodate further changes if timing allows it. Please get in touch to discuss your ideas and confirm pricing.

Q  – Can I modify the paper size and orientation?
We are unable to modify the paper size and orientation of our collection designs. You are welcome to contact us to discuss custom designs.

Q - I need a higher quantity than what I ordered. What do I do?
Please get in touch as soon as you can regarding your order. Depending on the stage of your project, additional setup costs and shipping charges may be applicable.

 

Q - I need to order less than I initially ordered. What do I do?
Once an order has been placed, we are unable to reduce the quantity of an order.  Please consider the amount you have ordered prior to submitting the payment.

Q  – What is your order minimum, and what quantities may I order at?
Our order minimum for the Collection (Semi-Custom) designs is 25 pieces (and you may add in increments of 5) . —
There is no quantity minimum for the Bespoke Service, however, all custom collaborations require a minimum investment of $2800 regardless of the number of pieces needed.

Q - Can I purchase digital files?
We do not release or license digital versions of our artwork for copyright reasons.

Q  – How do you ship? Do you ship internationally? What is the cost?
For domestic deliveries, we use FedEx & UPS as our preferred carriers.

For International shipping, we use DHL - the cost varies between  $100-$300 depending on location and weight. Please keep in mind that customs and import duties are levied by the receiving country and are therefore the client’s responsibility.

Q  – Do you handle mailing the invitations?
We do not handle mailing - The invitation suites will be shipped to the client carefully packed. However, we do offer the choice to order assembly services with your order (complimentary for bespoke designs)

Q  – What kind of stamps should I use?
For standard save the dates + invitation suites we recommend a single Forever stamp; for panel sized suites or suites that include many extra items, double thick paper or larger envelope size, we are happy to provide information about additional mailing costs, which are calculated based on the total weight of the suite.

Q  – What is your return/exchange/cancellation policy?
Due to the custom nature of our services, we do not allow returns or exchanges. For cancellation policy, please refer to the terms of the contract.

Upon receiving your goods, please inspect them carefully and let us know if there’s a mistake within 7 days from receiving it. If there is a printing error made on our part, we will either reprint the paper goods or provide a credit for the misprint. If there is an error with the wording that was approved by the client, the costs of reprinting must be covered by the client.

If Carta Plena Design Co. is unable to complete your order because of an emergency situation, your payment will be refunded in full.

Please see our Terms & Conditions page for further information.

Q  – What types of payment do you accept?
All of our payment is processed securely via Stripe and we accept all major credit cards, bank transfer within the US and PayPal payments.

Q - Do you offer payment plans?
We offer payment plans for projects above $2800:
25% non-refundable retainer up front, 50% upon starting the design phase and the remainder 25% upon completion of the project.

If you have further questions, please send us an email.

Q - Do you offer other design services?
We offer branding, logo & collateral design on a case-by-case basis. Please inquire here

Q - What is the difference between a bespoke and a semi-custom invitation?
Bespoke invitation, or experience as we call it,  means your invitations are designed specifically for you. Each element is tailored to you as a couple ensuring that not only will your suite be completely unique, but that it will also set the tone for your wedding day. We make sure to use the finest quality materials, from premium paper types to fine printing methods while offering personalized white-glove customer service and boutique experience with dedicated attention to you to oversee the entire process from start to finish.

A semi-custom collection is a selection of pre-designed invitations can be customized with your information. You will be able to choose from different layout, choose paper & ink color and add-on embellishments of pre-designed elements and accessories to add an additional degree of personalization to your final invitation.